For users who have massive internal and external calls, using diﬀerent ringtones will help them easily distinguish the internal or external calls. Thus, provide ﬁrst time reaction to distinctive callers. Here are the original words from customer:
“How do I make the phones have a diﬀerent ring tone for calls coming from inside the pbx vs calls coming from outside numbers?”
Solution1: this request can be implemented by distinctive ringtone feature on Yealink phones. About how to conﬁgure distinctive ringtone, please refer to our Administrator Guide from page 151-155:
Take T46 as an example:
Yealink SIP-T2 Series T4 Series T5 Series CP920 IP Phones Administrator Guide V85.1.pdf
Please note that Distinctive Ringtone should be supported by your server. Please ask your administrator for advice ﬁrst.
If distinctive ringtone is not supported by your server or it is too hard to conﬁgure, please refer to solution 2.
It is diﬀerent from distinctive ringtone but applied to this scenario only. See below:
1. Add a contact group for internal extension numbers and setup a ringtone for it.
2. For other numbers from outside use the default ringtone. See below solution: